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AWS seeks to automate cloud optimization with new AI agent

AWS is applying AI to the challenge of evaluating and improving cloud environments with a public preview of a new agentic service aimed at automating the discovery and optimization of architectural...

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Everybody wants to rule the world

At Oktane a couple of weeks ago, Okta and a group of enterprise heavyweights, including AWS, CrowdStrike, Databricks, Google Cloud, Salesforce, ServiceNow, Wiz and Zscaler, launched the Blueprint...

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AI doesn’t have to wipe out humanity for the governance model to fail

The latest warnings about artificial intelligence are difficult to brush aside. Anthropic researcher Jacob Coxon resigned last month, walking away shortly before his equity was due to vest, and...

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IT modernization: Still a make-or-break project for CIOs

Sumit Johar has been modernizing BlackLine’s IT environment since becoming CIO of the software company in early 2024. As a longtime IT leader, Johar has plenty of experience overhauling tech stacks,...

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The real AI budget question: Where should we spend more?

I recently met with a client’s CEO and CIO together. The CIO asked, “How much should we spend on AI next year?” My response was, “If you do your job right, your CEO will ask why you aren’t spending...

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3 best practices for CIOs to assess AI ROI

Most CIOs can easily describe their AI initiatives, but struggle to demonstrate and report on AI value and ROI. This is evidenced by Gartner’s AI ROI Vendor Sentiment survey, which found that 27% of...

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Why judgment matters more, not less, in the AI era

For a few years now, the headlines have become familiar: yet another company laying off workers as a result of AI. But in recent months, we’ve seen a new twist. Some of those same companies are now...

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Small businesses are having their AI moment — and it’s exposing a services gap

I have spent more than 30 years in enterprise IT and managed services. For most of that time, small businesses adopted new technology on a predictable lag. Large enterprises moved first because they...

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AI agents: High effort, low return

AI has arrived in the business world — and the results are thus far underwhelming.  According to McKinsey, 89% of companies now use AI regularly, and the majority are at least experimenting with AI...

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Who should own analytics: IT, the business or both?

Clients ask me this question perhaps more than any other. They’ve usually just come off a bad experience, either analytics stuck in IT’s backlog for months or analytics scattered across the business...

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Who should own AI? I started with an incomplete answer

Several months ago, I was invited to an event for CTOs. Just looking around the room, I could see someone had made an assumption about my title. I am a chief transformation officer, not a chief...

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$6T in annual AI revenue needed to pay off data center investments

Hyperscalers are rushing to build more data centers to run AI  workloads — but will the AI industry ever generate enough revenue to pay for that infrastructure? Researchers at Bain and Company have...

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AI could boost software engineer productivity by 32.6%

Tools such as Anthropic Claude Code or OpenAI Codex have changed the face of software development, and all the signs are that this investment is set to increase further. But is paying a monthly...

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Omnissa delivers a peek into the benefits of breaking through enterprise data...

When Omnissa this week rolled out a new AI governance authority product, Elara, in beta, it delivered a glimpse into the potential of having visibility between the typical enterprise’s data silos,...

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A human rubber stamp on AI-based HR decisions won’t satisfy California’s No...

California is setting a precedent for AI use in scenarios where workers’ jobs are at stake. Governor Gavin Newsom this week signed the No Robo Bosses Act (SB 947), which bans employers from relying...

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Microsoft, Google back Apache Ossie to make enterprise data and AI platforms...

Microsoft and Google are joining a project to create an open specification for exchanging semantic models across data, analytics, and AI platforms. The project already has the backing of over 60...

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Memory squeeze set to tighten through 2028, Micron says

The global memory shortage that has driven up the cost of servers, storage and PCs through 2026 will get worse in 2027 and 2028, according to memory maker Micron Technology. “We expect memory and...

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ServiceNow launches standalone AI service desk to provide support in Teams,...

ServiceNow has a new take on the service desk: Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather...

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AI and the impending third technology talent drought

Every technology professional working today owes their career, in part, to someone who took a chance on them. The software engineers, cybersecurity analysts and infrastructure specialists on our teams...

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Modernization without disruption: Rethinking the rip-and-replace mindset

I’ve seen organizations reach a point in a modernization program where the technology itself is no longer the biggest risk. A decision was made for a full rip-and-replace. The new environment is...

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